Shipping policy
Shipping & Returns
Everything is packed with care and shipped with tracking. This page explains processing times, carriers, warm-weather notes, and return expectations.
Details
Shipping & Returns Policy
Shipping
Orders typically ship within 1–3 business days after purchase. Processing time may vary during product launches, restocks, holidays, and market weekends.
We currently ship using tracked services through USPS and/or UPS. Labels may be purchased through Pirate Ship, but Shopify remains the checkout and order notification system.
Once your order ships, tracking information will be sent to the email or phone number used at checkout.
Free Shipping / Flat Rate Shipping
Add your final free-shipping threshold or flat-rate shipping details here before launch.
Warm Weather Shipping
Florida Sun & Skin products are made with natural ingredients, including tallow and oils. During extremely hot weather, balms may soften or experience minor texture changes while in transit. This does not necessarily mean the product is damaged. Let the product cool and re-solidify before opening.
Returns
Because our products are personal-care items, we are unable to accept returns on opened or used products. If your order arrives damaged, incorrect, or missing an item, contact us within 7 days of delivery.
Damaged Orders
Please include your order number and clear photos of the package and product issue. We will review the situation and help with a replacement, refund, or store credit when appropriate.
Shipping details
What to expect
Edit these answers to match your exact launch, carrier, and return rules.
Processing time
Orders typically ship within 1–3 business days. During launches, restocks, holidays, or market weekends, processing may take a little longer.
Shipping carriers and tracking
Orders ship with tracked services through USPS and/or UPS. We may purchase labels through Pirate Ship, but Shopify will still handle checkout, order confirmation, and tracking notifications.
Warm weather note
Because our products are made with tallow and other natural ingredients, texture changes can happen during very hot weather. If a balm softens in transit, place it somewhere cool and let it re-solidify before opening.
Damaged, missing, or incorrect orders
Please contact us within 7 days of delivery with your order number and photos of any damage or issue so we can make it right.
Returns and refunds
Due to the personal-care nature of our products, opened or used products may not be eligible for return. Unused items may be reviewed case by case. Final policy should be reviewed before launch.